WARRANTY POLICY AT TRAM HUONG AN NHIEN
Applicable nationwide from January 1, 2016.
| Product Group | Guarantee | Warranty period | Warranty Policy |
| Electric agarwood furnace | Combustion source part | 6 months | – Manufacturer’s errors will be repaired or replaced under warranty.
– User error, depending on the warranty case, there is a charge or no charge |
| Agarwood Bracelet/Chain | Each agarwood bead is unbroken, glued, and threaded | 12 months | – Warranty for free replacement of bead polishing wire for 12 months.
– Các trường hợp cấn, móp méo hạt, làm biến đổi bề mặt, trong thân và trọng lượng hạt trong quá trình sử dụng, không áp dụng bảo hành đổi mới |
| Agarwood inhalation equipment
|
Glue attachment points, joint points | 6 months | – Warranty on gluing and bonding in cases of peeling caused by the manufacturer
– Depending on the case, it is free or charged. |
| Agarwood handicrafts (Fans, lamps, agarwood ornaments) | Glue attachment points, joint points | 6 months | – Warranty on gluing and bonding in cases of peeling caused by the manufacturer
– Depending on the case, it is free or charged. |
| Overdue warranty cases: all are subject to charges, depending on the specific case. | |||
